White-Allen Auto Group
To support a growing business, White-Allen Auto Group was looking for a new telephone system that could handle the increasing call volume while retaining their superior customer service and improving internal communications. The dealership chose TeleVantage because of its rich functionality and ease-of-use. Not only did TeleVantage meet all of White-Allen's requirements, it even helped the dealership to increase revenues and reduce the length of the sales cycle.
 

The Fred Lavery Company
When the Fred Lavery Company, a luxury auto dealership located in Birmingham, MI, launched a new showroom, they needed a phone system to keep pace with the thousands of daily phone calls and their reputation for excellent customer service. The dealership credits their selection of TeleVantage with an increase in sales and employee productivity, as well as significant improvements in customer service.
 

Lee Imported Cars
Realizing the negative impact that their inability at handling a heavy call volume was having on customer service and new business, Lee Imported Cars sought a new telephone system. Their search lead them to TeleVantage, which has streamlined call handling, improved productivity, and enhanced communications. In fact, the improvements made with TeleVantage have had a direct and positive impact on the dealership's bottom line.
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Financial Services

Colorado United Credit Union
Colorado United Credit Union was experiencing a tremendous growth spurt, nearly doubling in size. As the business expanded, so did their technology needs, prompting a search for an advanced phone system environment that would enable the credit union to continue the delivery of quality member service, while also being reasonably priced and easy to use. The credit union found what they were looking for in TeleVantage as it has proven to be a valuable tool for increasing efficiency and improving member service.
 

BMW Financial Services - Intel case study
In the highly competitive market of auto financing, BMW Financial Services found itself losing business because its phone system kept potential customers waiting for so long that they often hung up. To address these pressing communications issues and improve its customer service and agent productivity, the company decided it needed a powerful and flexible call center solution and they chose TeleVantage. This solution provides complete control over customer communications and the results have exceeded BMW Financial Services' expectations.
 

The Fragasso Group
The Fragasso Group, an investment management and financial planning company, was opening their first branch office, but since they were unhappy with the performance of their current phone system, they did not want to expand it to the new location. Instead, they chose TeleVantage, enabling the company to increase their employee productivity and enhance customer service. The company even attributes this decision to helping them become one of Pittsburgh's fastest growing companies.
 

National Money Services
National Money Services (NMS), a short-term loan company in Overland Park, Kansas, was receiving at least 1,500 calls from prospective customers a day, each of which represents its average loan amount of $300.  The TeleVantage system helped reduce NMS's average on-hold time from half an hour to 4 minutes.
 

Consumer Credit Counseling Service
Consumer Credit Counseling Service, a nonprofit organization that helps people get out of debt by providing confidential budget counseling, educational programs, budget advice, debt management assistance, and housing counseling, was growing quickly and its proprietary telephone system just couldn't keep up.  The organization installed the easy-to-use TeleVantage system and saved money on training.  CCCS also uses the TeleVantage Call Center Reporter to make sure the phones are always adequately staffed.
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Health Care

Diversified Services
Diversified Services, LLC for Occupational Therapy, Physical Therapy and Audiology, a company based in Kenmore, New York, needed a phone system that could keep up with heavy call volume and remain responsive to urgent calls. Artisoft's TeleVantage gave Diversified the efficient call handling, follow-me call forwarding, and personalized service it needed to meet the critical demands of a health care agency.
 

Georgia Reproductive Specialists
Georgia Reproductive Specialists, an Atlanta medical clinic focusing on the treatment of infertility and reproductive disorders, needed a new phone system that would maintain its strong patient relationships while allowing for its rapid growth. With TeleVantage, calls are easily routed, workflow has been streamlined, and various types of information is easily disseminated - privately and at any time of day. The clinic is impressed with the flexibility and ease-of-use of TeleVantage, and with the cost savings that they attribute to the phone system.
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Insurance

Cameron & Roberts Insurance Agency
Cameron & Roberts, an insurance agency in Georgia, was hampered by the limits of their phone system as it lacked basic capabilities, was unable to scale with business growth, and provided unreliable service. Realizing the negative impact this was having on customer satisfaction and productivity, the agency installed TeleVantage. They are now reaping both financial and efficiency gains – saving almost $30,000 a year and increasing productivity by 20%, while also gaining control of their phone system and customizing it to meet their needs.
 

Home Warranty of America
Home Warranty of America wanted to streamline their claims process and expedite repairs while keeping their customers and clients satisfied. Yet their existing legacy phone system was not providing reliable and efficient service, which was hampering sales. So the nationwide provider of home warranty insurance chose TeleVantage for its open-system architecture, ease of use and wealth of advanced features included in the base price. With TeleVantage, Home Warranty of America has improved productivity and service, as well as increased sales.
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Law

Hackard Holt Law Firm
When the law firm of Hackard & Holt was opening a 2nd office, they decided it was a perfect opportunity to replace their rigid hardware-based phone system. Since the phone is the firm's main method of communication with clients who are scattered across the country, it was important that the new system be user friendly and service-oriented. Other requirements included the ability to efficiently handle heavy call volume, administer the system in-house, and improve tracking and billing. Both offices are now using a single TeleVantage system, which is easily managed by the firm's IT staff, resulting in dramatic savings. The system's robust features also enable the firm to more accurately track phone usage and expenses as well as improve client service.

 

Realty Law Firm
Realty Law, a real estate and land use law firm based in San Jose, CA, understands the important role that communications plays in its business. So when the firm was looking for a new phone system, they wanted one that would not only be easy to use and administer, but would also become a strategic asset and grow with their business. Realty's search led them to TeleVantage, which has delivered the results that the firm desired. For Realty, TeleVantage is a proactive business tool that has helped the firm improve staff productivity, enhance client service and increase revenue.
 

The Rosen Law Firm
The Rosen Law Firm, a growing legal practice, urgently needed a phone system that would keep associates accessible to clients and the office. The firm chose TeleVantage for its innovative features such as seamless call routing, priority call handling and ease of use. With TeleVantage, the firm was able to increase productivity, save money and enhance their professionalism.
 

The Garrison Law Firm
Garrison, Scott, Gamble & Rosenthal depend heavily on reliable communications to keep their busy law firm successful. With its wide range of features, the firm chose TeleVantage to help them communicate regularly with hundreds of clients. Since the install, the firm has experienced an increase in client satisfaction and office efficiency saving time and money, as well as an easy office move.
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Marketing Services

Fulfillment Express
Frustrated with the limitations of their existing phone system, Fulfillment Express chose TeleVantage to relieve their headache. The company was attracted to TeleVantage because of it's customization capabilities, ease of use and administration, and open API. The flexibility of TeleVantage enables the company to have a phone system that supports the way they do business.
 

GSO|Davis
GSO|Davis, a successful advertising agency, had built a solid reputation for excellence. As telecommunications is a key component of their business, the agency's phone system needed to keep pace with the level of service that their clients, media contacts and vendors were familiar with. But, it wasn't. The system was unable to handle the agency's call volume and an expensive maintenance fee only added to the headache. GSO|Davis chose TeleVantage to help them deliver a consistent, professional image and to reap the benefits of the advanced functionality of this award-winning software-based tele phone system. With TeleVantage, the agency has experienced an increase in productivity, a significant cost savings, and improvements in client service.

 

BVI Recognition
BVI Recognition, a Florida-based marketing incentives company, needed an affordable phone system that could keep up with the company's future growth. Artisoft's TeleVantage met BVI's growing network needs by offering seamless integration capabilities and streamlined customer service, all within a full-featured phone system.

 

Airfoil Public Relations
For Airfoil Public Relations, the telephone is a critical component of their business as it is usually the first point of contact for potential clients, as well as the primary method for interacting with existing clients. An office move prompted Airfoil to find a new telephone system that would provide the firm with more specialized features as well as be more affordable than the previous system. The firm selected TeleVantage for its advanced call management capabilities, point-and-click interface and flexibility to integrate with contact management applications. With TeleVantage, Airfoil had been able to enhance client service, increase staff productivity and save money.
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Mortgage

Shelter Mortgage
Shelter Mortgage's phone system hindered the company's ability to effectively respond to customer calls, resulting in the loss of precious business. Shelter turned to TeleVantage to get all the expandable features that the company needed in one user-friendly and cost-effective package. The advanced call handling features of TeleVantage helped Shelter to increase sales, improve productivity and enhance customer services - all while reducing operating expenses.

 

Millennia Mortgage
A mortgage finance company in Laguna Hills, California, was overloaded with phone calls.  TeleVantage helped Millennia fulfill all its customer service needs by implementing a new call center that allowed each agent to provide great customer service without spending a lot of money.  Now Millennia Mortgage provides over 7,000 potential customers a day with information about mortgage rates, debt consolidation, and mortgage refinancing.

 

Nationwide Home Loans
Nationwide Home Loans, a mortgage broker in Whittier, CA, had outgrown their existing telephone system as it could not handle the company’s increasing call volume and lacked basic features such as voice mail. Now, with TeleVantage, the company has the features they need to interact with more customers each month, increase personalized service and improve overall customer satisfaction. In fact, Nationwide has generated over $100,000 in additional annual revenue because of the improvements made with TeleVantage.
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Real Estate

Blue Ridge Realty
Blue Ridge Realty, a real estate developer and property manager in Raleigh, NC, was challenged by the limits of their existing phone system. The company's success relied on its ability to be always be connected, for both sales and service calls. Blue Ridge chose TeleVantage to help them improve operations and customer service. With robust features such as call handling and routing, "Follow-Me" call forwarding and customization, TeleVantage has delivered the results the company wanted, plus it helped to increase sales and improve staff productivity.

 

Olympia Real Estate, LLC Affiliate
The Doug Burger Team, an Olympia Real Estate associate broker in Olympia, Washington, is using TeleVantage to provide better customer service and enable agents to make calls and return important messages in record time. Since implementing TeleVantage, The Doug Burger Team has experienced phenomenal sales growth and become the top team in their area.

 

NAI Welsh
NAI Welsh, a full service commercial real estate firm in Columbus, OH, needed a reliable, flexible phone system to service a high call volume, improve responsiveness to customers, and support mobile agents and property managers. With rich features, such as 'follow-me' call forwarding which enables callers from around the globe to connect immediately with their agents regardless of the agent's physical location, TeleVantage helped NAI Welsh to enhance customer service, improve agent productivity and increase sales.
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Retail

Southland Trade
As an ever-growing popular retail and tourist complex in Moyock, North Carolina, Southland Trade needed a new phone system that would allow it to control a vast communications system that extended across a multi building environment. Artisoft's TeleVantage was the clear choice to replace Southland's former proprietary system and offer employees increased productivity, efficiency and safety.
 

Software

Open Solutions, Inc.
As a leader in business automation solutions, Open Solutions understood the importance of delivering top-notch customer service. Which was one of the reasons that they chose TeleVantage, along with the phone system's ease-of-use, ability to integrate with their own CRM product - ResQ Enterprise, and reduction in maintenance and administration costs. TeleVantage more than delivered. Not only did it help the Open Solutions improve customer service, increase staff productivity, and save money, the integration of TeleVantage with ResQ Enterprise created new business opportunities for both companies.
 

Sigma Systems
Denver-based Sigma Systems, a rapidly expanding software company, needed a new telephone system that could work in a new small-business call center without expensive add-on equipment. Artisoft's TeleVantage provided Sigma with outstanding customer service and increased employee productivity  even as call rates rose nearly 50%.
 

Ipswitch, Inc.
With the end of their Centrex contract approaching, Ipswitch, Inc. decided to look for a new phone system that would meet 3 requirements that the current system could not: expansion, sophisticated call handling and usage analysis. The Internet software developer chose TeleVantage because the award-winning software-based PBX could address and solve their issues. Now call distribution is managed with ease, useful statistics are generated to analyze call volumes, and administering the system is simple leading Ipswitch to experience significant improvements in productivity and customer service. And because Ipswitch was so pleased with TeleVantage, the company even installed a second system at another location.
 

Artisoft
To be successful in today's market, a technology company faces a number of daunting challenges: staying on the cutting edge, being the first to market, and retaining customer loyalty. Above all, that company needs to offer a product of great value - ideally, one that will take its target market by storm. To answer those challenges and transform the way that small to mid-size companies do business, Artisoft developed a novel concept in telecommunications - TeleVantage. And in addition to becoming the leading provider of software-based phone systems, Artisoft has joined thousands of other companies who are reaping the benefits of TeleVantage.
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Travel

ValueVoyager.com
ValueVoyager.com, an online travel company, was in search of the ultimate mix of technologies to run their productivity-driven business. Offering versatility, customization, and ease of use, Artisoft's TeleVantage helped provide Value Voyager.com with the customer service capabilities necessary to break ground in the online travel industry.
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